Managing a successful short-term rental property takes up a lot of time and work.
Guest inquiries -can come in at any time from anywhere in the world. This means guest inquiries come in at all hours of the day or night gave potential time differences. If they do not get a response quickly enough, it could cost a booking!
Key Exchange- As a host you need to be present to collect the keys when a guest checks out and you need to be there to give the keys to the next guest when they arrive. This can be time-consuming if you have guests leaving and arriving on the same day because you need to be there twice. It can become even more of an issue if a guest loses a key and needs a replacement, or leaves the key inside and locks themselves out. It happens.
Housekeeping- Cleaning the property between each guest's stay is absolutely essential. Cleanliness and tidiness are the first things guests notice when they check-in. And, it will dramatically damage their experience if the cleaning is not perfect.
Laundry- linens and towels can be a nuisance especially since the in-suite laundry isn’t meant for heavy loads. Setting up a laundry drop for 1 unit daily can be quite costly. Having clean linen and sheets at the beck and call for your guests is taken care of whether it is at 3 pm in the afternoon or 3 am at night.
At Avalon, we take care of all of those tasks for you: advertising your rental property, managing guest inquiries, management tasks, guest check-in and check-outs. Our dedicated team handles all guest communications 24/7. This includes booking requests and all communications leading up to and during a guest's stay. We also handle the issue of lost or misplaced keys. Additionally, there is a dedicated cleaning team to clean each property and restock the amenities every time a guest checks out. So, it is in perfect order for the next guest. We use the finest quality linens and towels, organic toiletries and best in class furniture to equip our suites with the highest standard features for our guests.